About Us

Our vision drives us and our priorities will help us realise it. Our mission keeps us focused and accountable, and our values dictate how we succeed.

 

A passion for property

 

For 35 years we have been at the forefront of the residential property management industry, driving change and innovation to create a better experience for our clients and residents. We manage 90,000 homes for a wide range of clients and residents who look to us to expertly manage their properties.

We are thrilled to have received the three pre-eminent awards in our sector in 2024, including being named Property Manager of the Year at the RESI Awards, Managing Agent of the Year at the ACE Awards and Mixed Use Management Company of the Year at the Property Management Awards.

Image 4X3 620X465 Header About Us Chelsea Crescent@2X (1)

Highly accredited

We are the most highly accredited and acclaimed company in our sector. We are The Property Institute (formerly ARMA and IRPM) and ISO45001 accredited, hold a British Safety Council 5* rating and the quality of our people, and our development of them, is evidenced by our Investors in People Platinum accreditation. We are regulated by RICS and FCA and are members of the Property Ombudsman.

Local to you nationwide

We expertly manage every type and size of residential property throughout the UK. Our success means we are a growing nationwide business with more than 600 people working agilely and local to you and 1,500+ on-site team members.  We work together to support all our clients and customers. 

One common goal

Our goal is to be the leading managing agent in the UK residential property market, providing the very best service to our customers and clients. We aspire to a property managed by Rendall & Rittner being seen as a desirable mark of excellence, the standard by which all homes should be looked after.

Image 16X9 620X349 About Us Our History

Our Vision

 

'To be a respected, responsible and trusted partner to our clients and suppliers, simplifying living for our customers. Through innovation and excellence, we will enable our people and company to thrive.'

Our Mission

By being people led, technology enabled, and keeping true to our core values, we will consistently deliver high quality service to our customers.

Professionalism, Trust and responsibility, Communication, Working Together, Integrity and Quality are our founding values which continue to drive us forward and guide us.

Our Service

We are bringing great people and technology together to deliver the best service to our customers. Our numerous accreditations and awards recognise our total commitment to innovation and the highest professional standards. We possess the resources, safeguards and experience to develop sustainable, collaborative relationships, centred on service, transparency and partnership.

Our Partners

We recognise the key roles of our contractor and consultant partners in our success and in achieving service excellence. They are all chosen for their quality, consistency, efficiency and safety of service.

Our People

As an Investor in People platinum accredited company, we recognise that it's our people that makes us who we are. We therefore strive to recruit, retain and develop the best unlocking our employees' potential through extensive investment in learning. We are committed to driving excellence, creating rewarding opportunities and providing the best environment for our teams to thrive.

Our Sustainability

We have been dedicated to developing and managing sustainable developments for many years, first, receiving recognition for our approach in 2010. We use our resources and engage with local communities to foster economic, social and environmental wellbeing, demonstrating our commitment to achieving sustainable solutions.

Our Core Values

Our founding values have empowered our continued success and growth. They have not changed and our commitment to them is as strong as ever.

Professionalism

We care about our work, our reputation, and our impact on others.

Trust and responsibility

We tell the truth, and we are open to sincere, and take responsibility for all that we say and do.

Communication

We show that we value our relationships, our work and our customers by communicating well.

Working together

We build relationships, trust and culture.

Integrity

We do the right thing, even when no one is watching.

Quality

We care about what we do and how we do it.

Our 10 Priorities

 

Our ten strategic priorities will enable us to realise our vision. They demonstrate that our focus is outstanding customer service delivered responsibly and our approach is delivered by excellent people and resources.

 
Top 10 Priorities

Our Focus

 

Outstanding customer service delivered responsibly

 
Customers

Customers

Our goal is to put our customers at the heart of all that we do and provide an industry leading property management service, recognising that our customers are all around us.

Quality

Quality

Our goal is to lead the industry in providing high quality property management.

Sustainability

Sustainability

Our goal is to ensure our management is active, inclusive, safe, well run, thriving and environmentally sensitive, so enabling people to live more sustainably, whilst reducing the impact of our activities.

Safety Compliance

Safety and compliance

Our goal is to ensure we remain a leader within our sector in health and safety and compliance.

Financial Management

Financial management and accountability

Our goal is for our customers to have complete peace of mind that their funds are professionally managed and protected, and that we provide reports that meet their specific needs.

Our Approach

 

Exceptional people and resources

 
People Led

People led

Our goal is to employ and develop the best people, creating a positive, safe and inclusive working environment that enables them to thrive.

Technology Enabled

Technology enabled

Our goal is to harness technology to achieve higher standards of service, safety and sustainability.

Professional Excellence

Professional excellence

Our goal is to deliver excellent service to our customers and exceed their expectations, through fostering a culture of innovation, collaboration, responsibility and learning among our employees and partners.

Investment

Investment & continuous improvement

Our goal is to constantly enhance our services, processes and people by allocating appropriate resources and promoting a culture of innovation and learning.

Layer 1

Value for money

Our goal is to optimise our resources and processes to deliver the best value to our customers and stakeholders.

Image 4X3 620X465 Developers 2X

Who we work with

 

We provide a complete property management service for residential and mixed-use blocks of all sizes and ages.  We meet the specific needs of a wide variety of clients including developers, freeholders and landlords, RMCs and RTMs, Housing Associations and Build to Rent developers, operators and investors.

 

What we do

 

We provide the most complete property management service recognising that the best management brings great people and technology together, and simplifies living for our customers. We take a personal, client-centred approach, delivering superior customer service and exemplary professional practice.

 
 
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Image 54 (1)
Property Managers

Our Regions

 

We offer the standards of service and assurances
that come from being part of a multi-faceted national
company, combined with the power of local expertise and knowledge.

Our locally based Property Managers and independent contractors are dedicated to delivering exceptional, high-quality service, backed by our robust systems, resources and our track record for customer service and innovation.

 

Our History

 

Duncan Rendall and Matt Rittner were unhappy with the management of the development they lived in, so in 1990 they started Rendall & Rittner. Their vision of more professional, transparent property management, founded on personal customer service, is what drives us today as a founding partner of Odevo.

 
Image 16X9 620X349 Our History How Weve Evolved 2 2X

Hear from our founders

 

Do you want a quick introduction to us? Then why not view this video featuring our founders Duncan and Matt and senior leaders as they explain why they set the company up, their career highlights and why career progression and sustainability are so important to us.

 

Alternatively view our 2024 brochure here.

Accreditations & Key Awards

Our industry expertise is demonstrated by the recognition and accreditation we received from industries most respected bodies.

  • TPI Member RGB
  • Rics Logo
  • Investors in People Plantinum Logo
  • BSC FSOHS 2024 5Star Logo On White Rgb 300Dpi
  • British Safety Council Logo
  • Rospa Award HC Sector Logo 2024
  • Resi Awards WIN
  • ACE Winner Badge 2024
  • Pmas 2024 WINNER Small
  • ICAEW Chartered Accountant Logo
  • Arhm Logo 003
  • Ombudsman Generic
  • TPI Member RGB
  • Rics Logo
  • Investors in People Plantinum Logo
  • BSC FSOHS 2024 5Star Logo On White Rgb 300Dpi
  • British Safety Council Logo
  • Rospa Award HC Sector Logo 2024
  • Resi Awards WIN
  • ACE Winner Badge 2024
  • Pmas 2024 WINNER Small
  • ICAEW Chartered Accountant Logo
  • Arhm Logo 003
  • Ombudsman Generic

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News & Blog

Insight, knowledge, expertise and news from our team and industry experts.

Government calls for mandatory property management qualifications and regulation of managing agents

Rendall & Rittner Staff Blogs (1240 × 930 Px) (33)

16 December 2024

In his recent statement about leasehold reforms, the Housing Minister Matthew Pennycook MP announced mandatory qualifications for property management professionals and likely regulation of property management firms. We welcome these measures as an important milestone toward raising standards and ensuring greater professionalism throughout the sector.

Proud to retain the ‘Investors in People’ Platinum award

Property Management Team

13 December 2024

We are delighted to share that following our recent reassessment by Investors in People (IiP) we have once again attained Platinum accreditation status.  We have held Platinum status since 2018 and we will now hold it for the next three years through to 2027. Recognising our commitment to people management and employee wellbeing, this is the highest accreditation possible.

Celebrating our latest staff promotions

Rendall & Rittner Staff Blogs (1240 × 930 Px) (31)

03 December 2024

Our people have always been at the heart of our success. As we continue to grow and adapt to the needs of our clients and residents, we are pleased to announce a series of senior promotions across the company. These announcements reflect the incredible talent within our organisation and our commitment to investing in our people as we strive to deliver our ambitious strategy for sustained growth.
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