Back to the floor – concierge and cleaning were all in a day’s work at The Heron for Sam Short

In a series of Back to the Floor blogs, directors and the senior management team at Rendall & Rittner tell all about what it is like working with front line staff. The initiative enables staff and management to work closer together ensuring Rendall & Rittner delivers high-quality customer service and an exemplary professional practice.

Rendall & Rittner’s Southern Area Director, Sam Short worked with both the cleaner and concierge teams at the well-known Heron building for her ‘back to the floor’ experience.

“The team at The Heron building were incredibly welcoming and gave me a comprehensive tour of the building, explaining their working procedures and how the services provided to residents worked.

I was shown a selection of work throughout the day from learning how to use the large industrial hoover to clean corridors to how to log parcels and keys on the Dwellant technology system.

Cleaners at all our sites are there to service the development, its guests and visitors with day-to-day cleaning duties, maintaining a high state of cleanliness in communal areas, while following the company’s Health and Safety policies and practices, proactively identifying risks and hazards to continuously improve safety performance.

Customer service was high, and all the interactions I witnessed among staff and residents were very positive. Meanwhile, the building was very well presented and the staff positive and proactive.

It was great to learn how to use new systems and products that are currently not in my area. This is a great and worthwhile experience to learn how I front of staff work at a prestigious residential building in London.”