Reflecting on three decades of property management

This month marks 30 years since the very beginning of Rendall & Rittner. We have grown to become a market leading independent business, managing a growing portfolio that currently stands at 70,000 residential units. Over the past three decades, the property management sector has expanded and evolved greatly, becoming ever more complex, and the current circumstances of Covid-19 have presented further challenges for us all.

From the outset, we spotted a gap in the market to develop a business that focused on delivering consistently outstanding levels of service to our clients and lessees, as well as striving to offer best value for money.

Of course, there was no guarantee that the business would be successful. The two of us came from different backgrounds but we trusted each other and had similar outlook on things. We’ve always gone the extra mile to solve problems for clients and, thirty years on, here we are. Last year Rendall & Rittner received client income in excess of £300M and our portfolio includes many of London’s largest and most prestigious new developments – we are immensely proud of these achievements.

We have always taken a people-centred approach to property management, investing heavily in our staff. We have 480 head office employees and over 1,500 on site staff and they are our most valuable asset. We pride ourselves in employing the best people in the industry, we pay them well, and we have numerous staff benefits and excellent training. This has allowed us to develop a team with outstanding experience, we offer them excellent career progression within the company and in turn, we can guarantee the highest levels of service to our customers and stakeholders from staff at every level.

We have also always tried to take an innovative approach to solving problems and that has stood us in good stead. Initiatives such as launching the first ever apprenticeship in Housing and Property Management through the Government’s Trailblazer scheme, our Residents’ Club that adds value to the resident experience and our community engagement programme that has delivered events tailored for each community are great examples. 

Before the pandemic hit, we were on track to achieve the target of doubling turnover and profitability over the past five years. And while the current global picture has shifted the benchmark for all businesses, we have done huge amounts of work adapting to the ‘new normal’ and we are confident that our experiences and successes of the past 30 years will allow us to continue to develop and thrive.