60 Seconds with our Divisional Operational Manager, Adam Marshall

For the latest instalment in our 60-seconds blog series, we spoke to our Divisional Operational Manager, Adam Marshall.

Adam has worked at Rendall & Rittner since 2016, when he joined as an Estate Manager of The Landmark  in Canary Wharf. Continuing in his role as an Estate Manager, Adam moved to the Riverlight development in Nine Elms in September 2017, and then on to White City Living in July 2019 to use his experience in the mobilisation of a new development. Most recently, Adam accepted his current role as Divisional Operational Manager for London Division 2 in July 2022, where he supports the on-site teams of all developments in the division.

What is your favourite part of your job?

I have always been interested in joining the Estate Operations team, having seen the challenges they face daily. In the past, I have been involved with focus groups and really enjoyed being part of the process of creating new systems that would benefit the business. I have learnt a great deal through my previous positions and feel that this role will allow me to share my experience and support staff who need it. I am also very competitive, and many of my KPIs are score based, so I enjoy working with the teams to achieve the best possible results.

What is your favourite thing about Rendall & Rittner?

The people! Rendall & Rittner employees share a common goal and are passionate about the business. We celebrate success very well, and have an open-door policy, allowing employees on all levels to provide feedback, suggestions and ideas. The business is personal and has clear objectives that are filtered down from the top, which is evident in the culture that has been created and promoted.

What challenges do you face in your role?

Time management is very important in this role as the position is very demanding. I utilise technology to assist me in organising myself and my sites, prioritising workload so that tasks can be completed in a processed way.

What made you pursue this career?

I started my career in hospitality many years ago as a part-time bar tender at a Marriott Hotel. My full-time job at the time was as a motorcycle mechanic, but I fell in love with hospitality and decided to leave my mechanic role. I worked for Marriott for 13 years, working my way up the ladder and secured my final position with them as Multi-Property Chief Engineer.

A recruiter contacted me having seen my experience and explained that I had many transferable skills which would be very welcome within the residential property management sector. This was an area I was unfamiliar with but after completing some research and going through the interview process, I was convinced that I would very much enjoy working within this sector.

What are you most proud of having achieved at Rendall & Rittner?

I am very proud of the reputation I have built for myself with both my clients and R&R. I have been faced with some very tough challenges during my time at Rendall & Rittner and have successfully overcome them. I have always been very hands-on and have always rolled up my sleeves when needed. I have had the pleasure of working alongside some amazing people and am proud of what we have been able to achieve together.

What do you enjoy doing outside of work?

Outside of work, I enjoy spending time with my family and my friends. I am interested in DIY, home renovation and gardening, as well as clay pigeon shooting and walking my dog. 

What are you most looking forward to this year?

I am excited about getting to know my new team and working with them to achieve our set goals.