Residents

To clarify what your development name is - it is not the same as your building's name or the 1st line of your address, it is the recognised name for your development, as can be found on service charge packs, budgets, introductory letters and other more formal communications from Rendall & Rittner.

If you have access to R&R Online at your building you can update the details we hold for you, let us know about a letting agent or tenant in your apartment, and manage your account settings here.

Alternatively if at your building you have access to our MyPlace portal you can update your name, number and email in the settings and in premises you can raise a request to inform us of letting agents or a change of tenant in your home.

Rendall & Rittner is a managing agent and either we are appointed at your development by the landlord or the Resident Management Company dependent on the lease structure that applies.

Arrangements do vary dependent on your development.  For those that apply at your development please check your portal. 

Generally if it is an issue in communal areas and you have a 24 hour Concierge on site please contact the Concierge team directly.

For any other out of office hours emergency (i.e. outside of 9.00am to 5.30pm Monday to Friday excluding Public Holidays) when you need assistance from a contractor please telephone: 020 3764 5587.

Please contact your Property Management team for further details about parking at your property. Their details can be found on R&R Online and MyPlace depending on which you have access to.

If your development has on-site staff, a fob can be requested and processed through them. If there are no on-site staff, then a request needs to be made to your Property Management team via either R&R Online or the MyPlace portal depending on what you have access to.

If at your property you have access to our R&R Online portal you can add a request for our attention and decide whether to direct it to Head Office or to your building's on-site team by clicking the 'Add Request' button on the home page. Alternatively, you can find contact details for your property manager and for the estate team in the 'Contact Us' section of your building's portal.

If you have the MyPlace portal  at your property you can report issues by raising a request on most pages of the site.  You can state if it's for Head Office or your building's on-site team. There is also a management team tab with contact details for the on-site team at your building.

We pride ourselves on the service that we provide to our customers, however from time to time problems may occur that give rise to a customer making a complaint. For more information please view our complaints handling procedure here including details of the Property Ombudsman's service.  You can also email us at CustomerFeedback@rendallandrittner.co.uk 

For Utilities (electricity / gas) related complaints, please see our complaints handling procedure here. 

You can pay via direct transfer, standing order, direct debit or cheque.

Please note it is no longer possible to pay via R&R Online and it is not yet possible to pay via the MyPlace portal.

For payment from a UK bank account:

Bank: Barclays Bank

Sort Code: 20-00-00

Account Number: 83275590

Account Name: Rendall & Rittner Limited

For payment from an international bank account ONLY:

Bank: Barclays Bank

IBAN: GB19BARC20000083275590

Swift / BIC Code: BARCGB22

Account Name: Rendall & Rittner Limited

Please always include your unique reference when making a payment. This consists of 5 letters and 3 numbers e.g. ABCDE001 and can be located on all requests for payments and statement of accounts.

If you are sending a remittance advice for your payment please email  accountsreceivable@rendallandrittner.co.uk

If you wish to pay via cheque, please return the remittance slip along with your cheque to our office:  Rendall & Rittner, PO Box 154, NE24 9GF ensuring that it is made payable to “R&R Client Receipts Account”.

Thank you.

Rendall & Rittner understand that pets are a part of many residents’ lives and pet ownership can bring many benefits. Your lease will confirm if pets are permitted at your property, the type of pet that is permitted and if consent is required. Our Consents team are here to help you interpret your lease and provide guidance on how to apply for consent to keep a pet. To contact our team, please email: consents@rendallandrittner.co.uk 

Rendall & Rittner understand that, from time to time, some residents may wish to carry out home improvements. However, before you start any renovations, please check your lease to ensure that the proposed works are permitted and if prior written consent is required. Our Consents team are here to help you interpret your lease and provide guidance on how to apply for consent to make alterations. To contact our team, please email: consents@rendallandrittner.co.uk       

If you would like to let your property, please check your lease to see if you are permitted to do so. Our Sublet team are here to help you interpret your lease and provide guidance on how to complete a subletting registration. To contact our team, please email Sublet@rendallandrittner.co.uk. Alternatively, you can complete our subletting registration form here.

If you are about to sell or remortgage your property, your solicitors may require a Management Pack and/or certain information pertaining to the management of the block.

Please ask your solicitors to email our Legal Department  Legal@rendallandrittner.co.uk so that the Property Transfer team can be in contact with them during the course of the transaction.

Please note that fees may apply.