Retirement Living
Our goal is to provide a safe, comfortable, and enjoyable retirement and later living experience by prioritising personal communication and understanding residents' needs with sensitivity and thoughtfulness. This focus on personalised customer service is highly appreciated by clients and residents.
With 35 years of experience in property management, we specialise in retirement living nationwide, collaborating with residents, developers, landlords, and Right to Manage (RTM) companies at a wide variety of developments.
Raising retirement living standards
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All our team members working in retirement living receive specialised training focusing on the specific requirements of later living, so you can be sure you are dealing with people who understand the needs of residents and clients alike. Underpinning it all is a commitment to great service and communication that runs right across our team.
Alongside our The Property Institute (formerly ARMA) and Investors in People Platinum accreditations, and RICS regulation, we are also members of ARHM. Our Head of Later Living, Don Kennedy is the Chair of ARHM which provides specialised standards for the retirement and later living sector.
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Our approach to retirement living
Our approach to retirement and later living and key services includes:
- A personal, flexible approach
- Excellent communication and proactive approach
- Dedicated, qualified and professional team with ongoing staff training
- Monthly meetings with residents to ensure a quality service is maintained
- 24/7 emergency support
- Robust financial management and health and safety standards
- Compliance with all legal and regulatory requirements
- Transparency, accountability and value for money
- Strict monitoring of maintenance issues and contracts
- Thorough consultation on major issues
- We are a member of, and are actively involved with, ARHM and abide by their statutory Code of Practice.
Committed to retirement living
We currently manage senior living homes nationwide via our network of offices principally in Bournemouth, London and Manchester.
Our retirement portfolio is spread countrywide, but with an emphasis on some of the coastal locations that are favoured retirement hotspots, such as Bournemouth. Our network of offices and locally based Property Managers enables us to provide an expert service, supported by good quality locally based independent contractors.
Most of our developments have a part-time or full-time House Manager providing residents with precise assistance as and when they need it.
Community is really important too, so many of our properties have a residents’ lounge, along with other shared facilities, where residents can socialise together as and when they want to.
Our Retirement living offering encourages the formation of Residents’ Associations so residents can get together as a community to help shape decisions on the management of their living environment.
Resident communication
Our Property Managers will sit down with residents every month for a meeting. This proactive approach to communicating with residents ensures any issues are quickly discussed and promptly dealt with.
We offer a range of communication tools to suit our later living customers as we know they have differing needs. These include our free web portal, email, telephone and attendance at coffee mornings (subject to an invitation of course)! We also recognise that many of our later living residents prefer to receive information through the post.
Annual meetings are held to discuss the budget for the forthcoming year and annual accounts. We ensure that a capital expenditure plan is in place for every development, so that cyclical redecorations and major works are adequately planned and funded.
Retirement living services
Our Property Managers are members of The Property Institute (formerly ARMA and IRPM) and importantly they are each aided by an Assistant Property Manager.
They are supported, as required, by our specialist experts in a wide variety of services including amongst others:
So you can be assured of great service from highly knowledgeable people at all times, together with a focus on value for money and regular involvement.
Our broad range of retirement living, property and estate management services also includes:
- On-site staff recruitment and development
- Maintenance, cleaning and security
- Management of a wide range of on-site facilities.
Contact our Head of Later Living
Don Kennedy is our Head of Later Living overseeing our later living portfolio, as well as client liaison and business development.
Don has worked in residential property sector for 17 years, with 14 years working in the later living sector. He joined us in 2020.
We are delighted that Don is the Chair of ARHM (the Association of Retirement Housing Managers) affirming our commitment to upholding standards in this growing and changing sector.
Previously, as a former Vice-Chair of the ARHM, Don worked closely with Government to obtain statutory approval for the revised industry Code of Practice in 2017, with specific responsibility for the submission of the Impact of Change Statement.
Get in touch with Don to discuss any aspect of retirement or later living property management at don.kennedy@rendallandrittner.co.uk
Accreditations & Key Awards
We are a highly accredited, award winning business as recognised by the most respected bodies including:
