Developers
We provide tailored property development management solutions for national and regional developers and SME housebuilders on new and existing sites. These range from smaller residential developments to large-scale mixed-use projects.
Our focus is outstanding customer service delivered responsibly by excellent people, backed by significant resources and the widest range of services that we tailor to your exact requirements.
To add further value we are highly committed to development consultancy, health and safety, community engagement, and sustainability enabling us to meet your needs, align with your values and ensure regulatory compliance.
Our strong financial management ensures your funds are professionally managed and protected, and service charges are correct from day one, with clear, factual information provided to residents.
How we help developers
Our strategic approach covers everything from compliance and operations, to the intricate daily management of a building or sustainable new community. We are the most highly accredited and acclaimed company in our sector and are regulated by the RICS. Aligned with our core values, we also focus on the wellbeing of residents, giving you peace of mind that everything is taken care of, including your reputation!
We go beyond typical property development management services and estate management, adding value through our enhanced personal service that includes a dedicated Property Manager and lead Director involvement on every development.
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Development Consultancy
From concept design through to long-term estate management our development consultancy service supports developers at every stage from securing planning approval quickly to ensuring long-term success – whether it’s a large mixed-use development or a smaller residential scheme.
We are trusted by major developers and registered providers to help create places that are well-designed, cost-effective to manage and highly liveable for future residents.
We can support you to design out inefficiencies, reduce future operating and service charge costs, and enhance the customer experience, through our Design for Management reports that advise on layout, infrastructure and service provisions from the start.
Financial planning over the lifetime of the development is critical of course. Our expertise in service charge budgeting, managing void liabilities and cost assessments comes from real benchmarked comparators and costs through our huge wealth of operational experience and data from across our portfolio. That means we provide our clients with accurate, benchmarked financial models, ensuring that service charges are set at fair and sustainable levels.
Our strategic input at the design stage helps you to future-proof your schemes by implementing practical, resident-focused management solutions that enhance day-to-day living and reduce long-term operational costs. This can include everything from staffing strategies and security provisions to utilities and heat network operations, and waste management plans.
Find out more about how we can help you here.
Financial management
Working with us, you can have complete peace of mind that your funds are protected.
Being regulated by RICS guarantees our full financial compliance. We offer bespoke financial reporting and accounts delivered in accordance with legislation and RICS Codes of Practice, as well as our online portal.
Client bank accounts are ring fenced and reconciled daily, and you can benefit from the RICS Client Monies Protection scheme ensuring your monies are protected.
For our developer clients we also offer regular void schedules and modelling, and a dedicated credit controller for every development with responsibility for debtors and arrears collection.
Health and safety
The health and safety of everyone involved in our business is a key consideration in all that we do.
Our policies and processes, governance and rigorous training are enabling us to make continual performance improvements, ensuring we remain a leader in health and safety within our sector.
- We are British Safety Council 5 star accredited.
- The Group’s Health and Safety Management System is accredited to ISO45001:2018
- We have received a ROSPA Gold Award or higher annually since 2017, including our highest ever accolade of a Sector Award in 2023.
Our Health and Safety department includes dedicated Building Safety, Fire Safety Remediation and Technical Support teams. They oversee safety for all our sites, providing support and advice for on-site team members, property managers and our clients.
This includes assisting our clients to understand the requirements of the Building Safety Act (BSA) and ensuring compliance with it. Our BSA services assist Principal Accountable Persons to discharge their duties in a wide variety of areas including Golden Thread, Safety Cases, Fire Door Inspections, Resident Engagement Strategies and Mandatory Occurrence Reporting.
Technology
Today, the best service brings great people and technology together. That's why we are enriching our service to our clients and customers by developing and using market leading tech solutions.
These are enabling us to improve communications with our clients and customers and ensure health and safety compliance.
Amongst our key tech solutions are MyPlace our next generation platform that offers an engaging and easy to use experience with everything our customers need to manage their homes all in one place.
Our Customer Engagement system is designed to enable us to respond more quickly to our customers as it logs all emails and telephone calls to the relevant property management team in one place.
QUOODA® is a comprehensive software platform that handles all our risk, compliance, and safety management needs to ensure we stay ahead every day, across every building we manage.
An added benefit for our clients is that we can provide reporting information using these key systems. For example, with MyPlace this is enabling us to work with each client to tailor ongoing messages and make sure that property owners are kept fully informed.
Sustainability and community
Our commitment to building sustainable communities is a core business principle.
We ensure our management is enabling our residents to live more sustainably, whilst reducing the impact of our activities. Community development is also a priority and via our Community Engagement Manager our comprehensive programme of award winning events and incentives brings residents together, encouraging a greater sense of community.
At all of our developments we aim to recruit staff from local communities, often working with local stakeholders, prioritising local suppliers and promoting community projects and events.
We ensure our properties are managed as environmentally as possible through partnerships with green energy and cleaning products suppliers, and a number of key charities.
Our Residents Club offers exclusive deals often from local suppliers, as well as specially selected events and experiences which bring residents together.
Resident communication
Effective communication is a vital component of successful property management.
Our online portal is included in our management fee. Via it we provide regular news updates for residents and it gives them one single, easy access point for comprehensive information about their development including all the important documents they need.
Our property management teams are highly accessible to residents through a combination of in-person surgeries, residents meetings and on-site inspections, the frequency of which are agreed with you, together with telephone and email. In addition residents have access to our out of hours emergency service.
Procurement
Our procurement team are constantly seeking innovative new procurement initiatives for the benefit of our developer clients and residents.
Contractor management
We ensure best value and manage supplier performance through the use of both national and local procurement strategies, with national frameworks managed by our Procurement team providing preferential rates and terms for our clients.
Key considerations nationally and locally include pricing, experience, performance, account management, quality, Health & Safety, and ESG factors.
For local purchasing, at least three quotes are obtained by our Property teams to ensure value for money.
Supplier performance is actively monitored and managed to meet quality, cost, and delivery expectations.
- Poor performance is addressed by identifying root causes and working with suppliers to improve, as this is typically more cost-effective than replacement.
- Clear targets and regular meetings are part of this process, with performance audits conducted as needed.
- If improvements are not achieved, suppliers are replaced through a planned transition.
Insurance
As a client of ours you can take advantage of our bespoke residential property insurance which will ensure your diverse range of assets are fully protected.
Via our brokers Alexander Bonhill we can arrange cover across the UK whether your property is a small residential scheme, a large mixed-use development or anything in between!
They have extensive access to market leading A+ rated insurers enabling you to benefit from competitive premium rates and wider than standard levels of cover.
“Following a detailed tender process, we appointed Rendall & Rittner to take over the management of our West Ealing scheme in January 2024. It has been a challenging handover but R&R’s mobilisation team and property management team have navigated through all aspects and demonstrated great attention to detail, with a “right first time” approach. We are particularly impressed with the dedicated support teams providing a clear focus on Health & Safety compliance. We would certainly recommend R&R and look forward to working with them in the future.“
Archie Sykes, Head of Residential Sales & Marketing TT Group
The service Rendall & Rittner offer, in my opinion, is unmatched within the industry. I would not hesitate in recommending them as they carry out their duties in a very professional and conscientious manner."
Anthony Atkinson, Estates and Customer Service Director Telford Living
We work with a large number of management companies across the UK and the service that Rendall & Rittner provide is, without a doubt, the most efficient, professional and helpful. I would definitely recommend them to anyone looking for building management services.”
Victoria Eaton, Operations Manager GRE Assets
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Portfolio highlights
Royal Arsenal Riverside, Woolwich
Occupying a site steeped in military, royal and industrial history, the redevelopment of Royal Arsenal currently comprises over 4,125 mixed-tenure homes, across 44 new and refurbished buildings, increasing to c.5,000 upon completion.
Our instruction encompasses all elements of property and operational management to the common area fabric, internally and externally to each of the buildings and the multiple amenities. These include two gyms, a spa, cinema, swimming pool, local shops, pubs and cafes, together with the extensive parkland and two district heating systems. There is also an Elizabeth Line station and Thames Clipper pier.
We have been instructed since 2007 initially providing a number of consultancy services. We help manage a comprehensive programme of community events and activities.
View the full case study here.
Snow Hill Wharf, Birmingham
On a stretch of canal in central Birmingham, Snow Hill Wharf’s 420 contemporary apartments are being built in five individually designed buildings. There are extensive residents’ facilities which we manage including a 24-hour concierge service, gym, sauna and steam room, cinema room, business meeting rooms and three private gardens.
We employ a team of seven dedicated staff on site to provide a first-class service to this outstanding development and its residents.
Involved since completion of the first phase in 2020 including mobilising each phase
Appointed by the developer for full management services of all aspects of this prestigious development
Chelsea Barracks
Super-prime residences and amenities, set within new garden squares, on this historic site that for the first time in 150 years is once again an integral part of Belgravia. Designed by world leading architects, the former military base has been transformed into a highly desirable and sustainable neighbourhood that on completion will include 448 mixed-tenure homes.
We manage all of the homes including the amenities within the opulent Garrison Club which features a luxurious spa, cinema, billiard room and business suite.
We have been involved at Chelsea Barracks since 2020 originally providing a range of consultancy services before taking over the estate management in February 2021.
View the full case study here.
127 West Ealing
127 West Ealing is a mixed-tenure development of 142 apartments, completed in 2022, featuring private and affordable homes with amenities including a concierge and co-working space.
In January 2024, we took over management and our teams addressed challenges from the previous agent, including financial and maintenance issues. They conducted reviews to correct budget errors, resolve arrears, and ensure Health & Safety compliance, achieving a Gold QUOODA score. Asset management improved maintenance efficiency and reduced costs, and regular meetings with leaseholders helped rebuild relationships.
View the case study here
Wapping Wharf, Bristol
We are privileged to manage this vibrant community located in an historic area of Bristol close to the SS Great Britain. Wapping Wharf comprises 450 mixed-tenure apartments in 4 buildings with small retail outlets ranging from bespoke eateries to lifestyle shops, and office workspace. A dedicated site team, supported by our mobile and office based teams, manages all aspects of the neighbourhood that are not directly managed by the Housing Association, including private and shared ownership buildings, the communal areas, public realm and the heat network.
Full property management services since 2018.
View the full case study here.
Centre Point, central London
A well-known landmark in the West End of London, the iconic grade II listed Centre Point has been transformed into a high-end destination boasting over 400,000 sq. ft. of residential, retail, restaurants and commercial space, around a new pedestrianised public square adjoining Tottenham Court Road tube station.
Following completion of the refurbishment in 2017 we were appointed by the developer client to deliver full management services for the luxury residences in Centre Point tower and the commercial areas including the public square. Our on-site team manages a wide range of high quality private resident amenities.
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